Helpful answers
Frequently asked questions
Find answers about our screening, collection, identity verification, notarial, and business support services.
General information & appointments
Where is TruVision Verification Services located?+
TVVS is located at 7800 Metro Parkway, Suite 300-09, Bloomington, MN 55425. In-office services and eligible mobile appointments are available.
Do I need an appointment?+
Appointments are recommended so personnel and equipment are available. Walk-in availability is not guaranteed.
How do I schedule a service?+
Visit Book Online, choose a service, and follow the booking instructions. Some services require a quote, consultation, or direct confirmation.
Does TVVS offer mobile services?+
Eligible services may be available at workplaces and approved locations, subject to scheduling, location, safety, and service requirements. Applicable on-site fees may apply.
Does TVVS offer after-hours services?+
After-hours and time-sensitive services may be available by request, subject to staffing, location, authorization, and applicable requirements.
DOT & non-DOT testing
What is the difference between DOT and non-DOT testing?+
DOT testing follows federal requirements applicable to certain safety-sensitive transportation positions, including 49 CFR Part 40. Non-DOT testing follows applicable employer policies, authorizations, and laws.
Does TVVS provide DOT drug testing?+
TVVS provides DOT urine specimen collection through qualified collection personnel. Laboratory analysis and Medical Review Officer review are performed by the appropriate authorized parties.
Does TVVS offer DOT breath alcohol testing?+
Yes. DOT breath alcohol screening and confirmation testing are provided through a DOT-Qualified Breath Alcohol Technician using applicable equipment and procedures.
Can TVVS support post-accident or reasonable-suspicion testing?+
TVVS can support authorized requests, subject to availability and applicable procedures. Employers remain responsible for their policies, determinations, and regulatory obligations.
How long do results take?+
Turnaround time depends on the testing method, laboratory processing, confirmation requirements, and applicable review procedures. TVVS cannot guarantee a specific result delivery time.
Identity, DNA & employment verification
Does TVVS provide fingerprinting?+
Yes. TVVS provides traditional ink fingerprinting, including FD-258 cards where appropriate. LiveScan and electronic fingerprinting are not offered.
Does TVVS provide Form I-9 verification?+
TVVS can act as an employer-authorized representative for applicable Form I-9 document examination. The employer retains responsibility for employment eligibility verification compliance.
Does TVVS perform DNA analysis?+
No. TVVS provides specimen collection and applicable chain-of-custody coordination. DNA analysis and reporting are performed by an authorized laboratory partner.
Does TVVS conduct background investigations?+
TVVS coordinates background screening through authorized third-party providers. TVVS does not independently conduct investigations or make employment decisions.
Notary & apostille facilitation
Does TVVS offer notary services?+
Yes. TVVS offers in-office, mobile, and eligible corporate notary appointments in accordance with applicable Minnesota requirements.
Can TVVS notarize documents online?+
No. TVVS currently provides in-person notarization only; remote online and electronic notarization are not offered.
Does TVVS issue apostilles?+
No. TVVS facilitates the process; apostilles are issued by the appropriate governmental authority. Processing times and acceptance are determined by that authority.
Are travel fees separate from notarial act fees?+
Applicable notarial act fees are governed by Minnesota law. Separately agreed travel or scheduling charges may apply where lawful and will be disclosed before service.
Business solutions & training
Does TVVS work directly with employers?+
Yes. TVVS supports workforce screening coordination, onboarding verification, collection services, corporate notary support, and related administrative solutions.
Does TVVS offer onboarding packages?+
Yes. TruVision Essentials, TruVision Advanced, and TruVision Premier are customizable service options. Scope and pricing are established through individual business quotes.
Can TVVS coordinate services outside Minnesota?+
Eligible workforce screening and collection services may be coordinated nationwide through authorized partner networks. Direct mobile and on-site services are offered in Minnesota; out-of-state service depends on partner availability.
Does TVVS offer professional training?+
TruVision Training & Education links to available online learning opportunities through a dedicated portal powered by Accredited Training Academy. Visit training.truvisionverify.com for current details.
Still have questions?
Our team can help you navigate your service and scheduling needs.